Last Updated: November 2025

Privacy Policy

Introduction

At Sweersgateshur, privacy is an essential ingredient of trust.

We believe that luxury should come with discretion — and we treat your personal information with the same meticulous care as our chocolate.

This policy explains how we collect, use, store, and protect your information.

By visiting our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect:

• Name
• Email
• Phone number
• Billing address
• Delivery address
• Order details
• Payment confirmation data
• Account credentials

Automatically Collected Information

• IP address
• Browser & device type
• Cookies & session data
• Browsing history on our site
• Analytics data (Google Analytics)

Order-Specific Information

• chocolate selections
• gift personalization details
• corporate order instructions

2. How We Use Your Information

We use your information to:

• process your orders
• complete payment transactions
• deliver products
• improve our website
• provide personalized recommendations
• manage your account
• send updates regarding your order
• comply with legal requirements
• enhance customer service

We never sell customer information.

3. Data Sharing

We share information only with:

• ✔ Payment gateways
• ✔ Delivery couriers
• ✔ Customer support platforms
• ✔ Analytics providers (Google)
• ✔ Fraud prevention services
• ✔ Corporate partners for gift processing

All partners meet international security standards.

4. Cookies

We use cookies for:

• shopping cart functionality
• account login
• order tracking
• analytics
• Google Ads retargeting
• site improvements

You may disable cookies anytime via browser settings.

5. Security

We protect your data through:

• encrypted SSL connection
• secure hosting
• restricted internal access
• cybersecurity audits
• encrypted data backups

While no digital system is absolute, we take maximum care to prevent unauthorized access.

6. Your Rights

You may request at any time:

• access to your data
• correction of inaccurate info
• deletion of your account
• restriction of certain processing
• unsubscribe from marketing
• a copy of your stored data

Contact us at [email protected]

7. Data Storage

• Order data: 5–7 years (legal requirement)
• Account data: stored until deleted
• Cookies: 6–24 months

8. Policy Updates

We may update this document.

All changes will be published here.