Refund Policy

Refunds for Chocolate Products

Due to the artisanal, perishable nature of chocolate, we do not accept returns.

Refunds may be granted ONLY IF:

• wrong items were delivered
• product arrived melted or damaged
• packaging was severely compromised
• order was not delivered
• major quality deviation is verified

Photo evidence required within 30 minutes of delivery.

Cancellations

Orders may be canceled within 15 minutes of placement.

After preparation begins, cancellations are no longer possible.

Refund Timeline

Refunds require:

• 5–10 business days
• processing through original payment method